Refund & Returns Policy – ChipTopin Canvas

Effective Date: Aug 12, 2025

At ChipTopin Canvas, your satisfaction is our priority. This Refund & Returns Policy is designed to ensure a transparent and fair process for customers seeking to return products or request refunds.

1. Eligibility for Returns

We accept returns within 30 days of purchase, provided the following conditions are met:

  • Item is unused, in original packaging, and includes all accessories, manuals, and tags.
  • Proof of purchase is provided.
  • Items marked as “final sale”, perishable goods, intimate items, digital products, and gift cards are non-refundable unless defective.

2. How to Initiate a Return

To start the return process:

  1. Email support@chiptopin.com with:

    • Order number
    • Photos of the product (if damaged)
    • A brief reason for the return
  2. Our team will provide a Return Authorization and detailed shipping instructions.
  3. Use tracked shipping to avoid loss during transit.

3. Inspection & Refund Approval

  • All returned items are inspected by our Quality Assurance Team.
  • Refunds are issued if the product meets eligibility requirements.
  • If the return is rejected, the item will be sent back at your expense.
  • Refunds are processed within 7–10 business days to your original payment method, with a confirmation email once completed.

4. Damaged or Defective Items

If your order arrives damaged or defective:

  • Report the issue within 7 days of receipt.
  • Include photos and order details in your email.
  • We cover return shipping costs for replacements or refunds in these cases.
  • Replacements depend on stock availability.

5. Late Refunds

If your refund seems delayed:

  1. Contact your financial institution.
  2. If the issue persists, email support@chiptopin.com and we will investigate.

6. Exchanges

We offer exchanges for the same product or one of equal value, subject to stock availability.

  • Follow the same process as returns.
  • If your desired item is unavailable, we can offer a refund or store credit.

7. Return Shipping Costs

  • Customers cover return shipping costs unless the return is due to our error or a defective product.
  • We recommend a reliable courier with tracking.

8. Non-Returnable Items

  • Customized artwork
  • Hazardous materials
  • Clearance or final sale items

9. Customer Responsibility

Please ensure items are securely packaged for returns. ChipTopin Canvas is not responsible for items lost or damaged during return shipping.

10. Extended Holiday Returns

Purchases made between November 15 and December 31 qualify for extended returns until January 15 of the following year.

📍 Address: 37373 S Foltz Rd, Molalla, Oregon (OR)
📞 Phone: (503) 829-9987
📧 Email: support@chiptopin.com
🌐 Website: chiptopin.com